We are sure that you will be happy with your purchases from Instinctiveparenting.com but if for any reason your product does not suit you or your family, we will be happy to honour an exchange or refund.
To receive a full refund (excluding shipping) returns will need to be in resaleable condition, unused and unwashed and in original packaging. Partial refunds on all other returns will be at the discretion of InstinctiveParenting.com. If you have an item that is in other than new condition please contact InstinctiveParenting.com prior to returning the goods.
We recommend that all returns are sent via a traceable form of postage or shipping. Flawed items will be credited at 100% of the purchase price.
hug-a-bub fabrics are colourfast and can be washed in the washing machine. However with all 100% cotton t-shirt fabrics, fading will occur on darker colours from the sun and daylight. To achieve a higher fade resistant cloth we must use a fabric with synthetic fibres. We believe, as health professionals do, it is more important to have natural fibres against your baby's skin that it is to have a fabric that will fade less. We hope that you agree. If fading is not desirable for you, we suggest you select a lighter colour where fading will be considerably less.
Your Maya Wrap has been pre-washed, so the colour should not bleed. However, we strongly recommend that you test your Maya Wrap before you first use it. Press a moist white cloth or cotton ball against your Maya Wrap. If there is any dye transfer, you may try to set the colour by soaking the wrap in water to which you have added 4 Tablespoons of white vinegar and 4 Tablespoons of salt. Salt can corrode the finish on your rings, so please protect them. Soak for a couple of minutes, remove from the water and allow it to line dry. If it still bleeds, rinse in cold water until the bleeding stops. Using hot water or a steam iron can reactivate the dyes and could cause more bleeding. (visit www.mayawrap.com for more information)
At InstinctiveParenting.com we want you to be able to spend time on our site and purchase what you need without having to worry about the privacy and security of your personal information.
Using our shopping cart, you can add, change or remove items from your cart without being in secure mode. As soon as you choose to finalise your order, you are taken to our secure server. None of your personal details are ever recorded until you are on the secure server.
Some basic information is collected from your visit to assist us in understanding how many visitors have been to our site and also where those visitors are from, what pages they are visiting and what browser they are using. No personal information or email addresses are stored unless you register in one of our permission-based services.
When you register with InstinctiveParenting.com for any permission-based service, we retain your personal information in a secure location to enable us to provide you with the service. At no time will your personal information be supplied to any third party.
If you choose to electronically forward a story from our site to a friend by entering the friend's email address we don't use your friend's email address for any purpose other than to send your email. We don't rent or sell addresses used in our 'Email This to a Friend' service.
Occasionally, InstinctiveParenting.com will conduct user surveys to find out how we can improve our site for you. We may share non-personal information about our users with partners or other third parties. But we will not sell personal information to, or share any personal information with an unrelated party without your consent.
Enjoy with peace of mind..
